At the end of a long day, I took a quick moment to get a jumpstart on my work email—striving to preempt any surprises I might face at 8 o’clock the next morning. Frustration ebbed throughout my tired mind as I read an email that contained complaints and feelings of entitlement from a student known to be immature in his responses to life’s challenges. I wanted to send back a veiled sting of reproach, but instead I crawled into bed to think through my response. Getting to the root of my frustrations, I nixed my first inclinations and seized the opportunity to model grace.
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